Shipping & Returns
All orders with delivery within Australia, New Zealand, North America, United Kingdom, Asia & Rest of world are shipped from Brisbane.
Australia - Free Standard Shipping over $60 AUD
New Zealand - Free Standard Shipping over $120 AUD
United Kingdom - Free Standard Shipping over $120 AUD
United States - Free Standard Shipping over $150 AUD
Domestic Shipping Time frame - 3-5 working days from dispatch.
International Shipping Timeframes - Australia Post estimates international shipping can be between 5 – 10 business days and for some countries 15-20 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.
International orders: International shipping rate will be calculated at the checkout page.
No GST is charged on international orders (orders with a delivery address outside Australia).
Coco and Cali Australia Returns and Exchanges Policy:
We want you to be completely satisfied with your Coco and Cali Australia purchase. If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description then a refund will be made in its original payment method will be awarded. All claims for faulty products are assessed on an individual basis and the outcome of a refund is at Coco and Cali Australia's discretion. There is no refund or exchange on sale/clearance items.
We highly recommend taking pictures/ video of the product when opening a package for faulty product claims.
How do I return and/or exchange something?
Online purchases can be returned via post. If returning via post, please package the item securely. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will not be refunded along with the purchase price. When the item has been returned to us, we will arrange for the purchase price to be refunded into your account.